Cloud Kitchen Executive , Qatar , Qatar

Job Title

Cloud Kitchen Executive


Progressive Trading & Contracting W.L.L






Job Descriptions – Cloud Kitchen Manager: • Operationalize and expand cloud kitchen business – throughout Qatar. • Setting KPIs, writing and implementing SOPs, hiring and training the operation team. • Responsible for identifying the kitchen locations, studying the customer impact, de hiding on menus to offer through extensive customer data analysis and customer surveys. • Responsible for Supply Chain Management, packaging, besides dealing with food aggregators. • Actively involved in engaging new kitchen technologies • Identifying and developing business relationships with corporate customers in the assigned territory. • Building and managing relationships, and establishing rapport with the enterprise customers. • Mapping the right stakeholder/decision makers in the enterprise accounts for driving the food ordering requirement for different eating occasions. • Identifying and looking out for bulk food order opportunities like Monthly/Quarterly meetings/festival days etc. and capitalize by converting them. • Exploring tie-up with corporate/social events and aligning with them for exploring food requirement opportunities. • Building good business funnel to achieve monthly/quarterly targets. • Adding new B2B customers and becoming their preferred partner for food ordering. • Delivering superior service and maximize customer satisfaction. • Responding efficiently and accurately to customer complaints. • Regularly review product quality and research. • Keeping tight controls on all financial aspects of the store. • In charge of labor control, cost controls and waste control, damage, theft and shortages. • Estimating future needs for goods, kitchen utensils and cleaning products. • Ensuring compliance with licensing, hygiene and health and safety legislation/guideline. • Organizing and supervising shifts, appraising staff performance and providing feedback to improve productivity. • Creating detailed reports on weekly, monthly and annual revenues and expenses. • Promoting the brand in the local community through word-of-mouth and Store events. • Training new and current employees on proper customer service practices. • Implementing policies and protocols to maintain future store operations. • Managing store’s good image and suggesting ways to improve it. • Controlling day-to-day operations by scheduling labor, ordering food supplies and developing the team.

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